Refund policy

  • All returned items are expected to be back to our store within 7 business days of receiving the order. Returns received to our stor after 7 business days or without an RMA will be denied. If the return is denied, you will be asked to pay return shipping for it to be returned to you. If the denied return is not claimed within 30 days, it will be considered abandoned. 

  • All Returnable items will be returned for IN STORE CREDIT ONLY. 
  • All returns must have prior approval from our Customer Service Department, where you will receive a Return Authorization Number. Returns must clearly display this number. Packages not displaying this Return Authorization or Un-Authorized Returns are subject to being denied or are subject to a 15% restocking fee.

 

For Approved Returns

  • The Vinyl Haus will deduct appropriate shipping and handling charges
  • If returning an entire order, a 15% restocking fee may be applied. 
  • The Vinyl Haus is not responsible for damaged package/material upon return. Damaged material will be refused.  Please make sure the material is packaged correctly and safely to ensure no damage happens while in transit.
  • Returns made on packs of Transfer Paper (Inkjet, Laser, Dye-Sub) that have been opened will be given in store credit on the cost of the pack minus the sheets used.
  • All returns will be shipped via FedEx. With a return authorization label
  • No Exchanges allowed

Non-Returnable Items (the following are non-returnable)

  • Products that are requested to be cut down when ordered. These are considered a custom-ordered product.
  • Sample Bundles (Siser Bundle, Specialty Products Bundle, Cameo Accessory Bundle, Digital Print Sample Pack, Heat Transfer Paper, etc).
  • Dye Sublimation Blanks that have been used/pressed onto 
  • Opened Dye Sublimation Inks
  • Any software or computer programs
  • Vinyl Letter Remover or any other bottled Chemicals
  • Cyber Specials, Specials or discontinued items, Mystery boxes.
  • Pattern Vinyl or Pattern Adhesive Vinyl.
  • Custom-ordered products (i.e. rhinestones, digital, custom transfers, Supacolor transfers)
  • Any printable vinyl that has been used and is not a full roll when returning.
  • Material not returned within 7 days of receipt. The Vinyl Haus cannot ensure how the product was stored or if it is past the storage life of the material on orders past 7 days. 

Defective Product(s)

• All defective product(s) issues must be addressed with The Vinyl Haus within 7 business days of receiving the material.
• If product is shown to be defective through discussion with a customer service representative we will send out a replacement roll to you.
• If you choose to not have replacement material, it will be in store credit only. There will be no refunds on defective material.
• No replacement material will be sent out on material that was received over 7 business days from receipt of material to notification to The Vinyl Haus.